Archive for the ‘Simpli’ category

More AboveNet scheduled maintenance…migration slots available

August 23, 2007

Hi all,

For those of you still left on AboveNet, we’re happy to migrate you any time you would like. Email support@simpli.biz and we’ll set you up with a time to migrate to our new IP addresses. In the meantime, please keep in mind these two AboveNet scheduled maintenance notices:

This notices affect the old 208.185.x.x AboveNet IP addresses ONLY. Our new multi-homed network, which is 208.69.x.x and 208.78.x.x, is not affected.

AboveNet is planning a scheduled hardware maintenance on switch2.colo7.sjc2.above.net. The details of this maintenance are below:

Date & Time: Monday, August 27th 2007, 02:00am through 04:00am PDT
Location(s): San Jose, CA / Device switch2.colo7.sjc2.above.net
Description: We will be performing hardware maintenance on this device.
Customer Impact: We do not expect this maintenance to be service impacting.

NOTE: AboveNet says this will not be service impacting, but it may be…similar maintenances in the past have caused service issues.

Date & Time: Aug 31st, Sept 1st, 4th, and 5th 2am to 5am local time for the device.

Location(s): Network wide.

Description: We will be making a backbone bgp configuration change to several routers per night over the 4 nights listed. This change requires our internal bgp sessions on each router to be restarted.

Customer Impact: Routing on each router will be disrupted for approximately 5 minutes; similar to a reboot. Graceful re-routing will be performed as much as possible.

NOTE: This may not affect us, but please keep it in mind anyway.

Thank you,
-Erica

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LAST CALL for 69.90.x.x IP addresses!

May 3, 2007

Hi all,

For ALL customers: If you’re using 69.90.210.8 as a DNS resolver (in /etc/resolv.conf on Linux/UNIX or in your IP address settings on Windows), please change this to 208.69.176.250 right now to ensure that your server(s) are still able to properly resolve DNS. This is of the utmost importance!

For 69.90.x.x customers: Our 69.90.x.x IP addresses will be permanently removed on Monday, May 7 at noon PST. That means that the sites you had running on these IP addresses will stop working. In order to avoid downtime for any server on the 69.90 network, please make sure all services on your server have been migrated to our new 208.69.x.x network.

If, for some reason, you have any 69.90.x.x IP addresses on your server(s) and you have not been contacted by us, or you have not either already been migrated or are scheduled to be migrated Friday, please contact us immediately or your server(s) will go down on Monday!

At this point, we’ve migrated nearly half of our hosting customers (more than half by server numbers) to our new network. We’ll be migrating our AboveNet (208.185.x.x) customers through the end of May and into June. This is part of a massive cleanup of our network and will result in better performance and even higher uptimes for your servers. We’ve been working long hours and often far into the night to migrate everyone to our new IP addresses as quickly as possible. If you have posted a normal support request in the past two weeks and it has taken us longer to get back to you than normal, I do apologize for that. We are somewhat backlogged on regular support due to spending so many hours migrating customers, but this should settle down next week.

Also, several customers have asked for new bandwidth graphs. We’ll have these for you soon — hopefully as soon as next week. That’s a project at the top of our priority list as well. Right now, our new bandwidth usage server IS recording your usage data — we just don’t have a good interface for you set up right now.

Thank you for your patience and continued support as we strive to make our network the best one out there!

-Erica

Migrating ns2.simpli.biz — and more information about the IP Migration

April 11, 2007

Hi all,

First of all, we are migrating ns2.simpli.biz from its current IP of 69.90.210.8 to its new IP of 208.69.176.250 today. Until May 1st, ns2 will work on both 69.90.210.8 AND 208.69.176.250. As of May 1st, it will only work on 208.69.176.250. That means, if you have a server using this IP address for name resolution (if this IP address is in your /etc/resolv.conf file for Linux, or in your DNS server IP addresses for Windows), you will need to change this IP address in your server settings to 208.69.176.250 by May 1st. Please go ahead and make this change immediately.

If you are using ns1.simpli.biz/ns2.simpli.biz or ns1.simplihosting.com/ns2.simplihosting.com as DNS servers for your domain name, you will NOT need to make any changes. We will take care of all changes that need to be made on that end. It’s only if you have the IP address hard-coded somewhere on your server, like in /etc/resolv.conf, that you will need to make the change.

Finally, here is a further explanation of how the IP migration works. During your scheduled migration time, we will be working closely with you to migrate your server(s) over. We will need your root/Administrator password or an account with full sudo privileges to complete this migration for you. After the migration, BOTH your old and new IP addresses will work! You will then have until May 1 (in the case of the 69.90 addresses) until the old 69.90 addresses stop working. During the next few weeks, then, you should flip over all of your domain names to your new IP addresses. May 1st is the HARD CUTOFF DATE for Peer1 (69.90.x.x) IP addresses. I cannot stress this enough — on May 1st, the 69.90 IP addresses will stop working, so please make sure everything is migrated!

By now, if you are on the Peer1 (69.90.x.x) network, you should have received your new IP addresses and a scheduled date and time for your migration. If for some reason you have NOT received this, please email us immediately at support@simpli.biz and we will resend it to you.

Migrations start tonight and go through the end of the month. With your help, this will be successful and your network connectivity will be vastly improved!

By the way, for those of you on AboveNet (208.185.x.x) IP addresses, your migration starts in May, so watch for emails from us in the beginning of May.

IMPORTANT: Terms of Service updates

March 15, 2007

Hi all,

We have made several important changes to our pricing and terms of service. We will detail these changes below and also point out where you can find each change on our website. Since our power, space, and staffing costs have risen so dramatically and are set to rise even more, we must make these changes in order to remain profitable. There will be no exceptions to any of these new terms.

  • Additional power pricing. For colocation customers, our new rule is that your servers must take less than 1 Amp of power on boot per 1U of space. Unfortunately, we were losing a lot of money on colocation customers who colocated servers that chewed up several Amps of power but only took 1U of colocation space. If your servers (combined) use more than 1 Amp per 1U of space, we will charge you an additional $30/month per Amp or $400/month per additional 20 Amp circuit. We have a power measuring tool in the datacenter and can measure your servers’ power when you install them.
  • Contracted power pricing and usage. For colocation customers whose contract states “1/2 of a 20 Amp circuit” or similar language, please keep in mind that national electrical code states that you may only use 80% of a given circuit. 1/2 of a 20 Amp circuit, then, means you can use 8 Amps of power. A full 20 Amp circuit means you can use 16 Amps of power. If you use more, you will be charged $30/Amp/month or $400/month for an additional 20 Amp power circuit. This is strictly enforced by Market Post Tower and, thus, by us.
  • New hourly rate for services. As we continue to hire higher-quality employees, we find that we must raise our rates for on-site datacenter work for colocation customers in order to continue paying salaries for the high cost of living here in San Jose. Our new rate for datacenter work is $150/hour, 1 hour minimum. We must have approval from you before we begin work, even if it is an emergency, to avoid confusion regarding billing. If you need emergency hands-on service, expect a phone call or reply to your support ticket asking for approval, and be ready to approve the charges before we begin work.
  • New fees for additional IP addresses. Now that we have our own set of IP addresses from ARIN, and must pay significant fees in order to maintain that IP address allocation, we will begin charging monthly for IP addresses. As always, 3 IPs come free — colocation customers receive 3 IPs per colocation package, and dedicated server customers receive 3 IPs per dedicated server. The next step up is a private VLAN with 8 total IPs, of which 3 are usable (mostly advantageous for those of you who would prefer a private VLAN.) Monthly fees for private VLANs start at $8. A complete rundown of new fees for IP addresses can be found in our Colocation FAQ (although this change applies equally to dedicated server customers.) This charge will begin when you are moved to our new 208.69.x.x IP space and will apply equally to all customers.
  • New option for Gigabit uplink. We are now officially offering a Gigabit uplink option. This will allow you to burst from your server or switch to 1000Mbit to the Internet. If you have a 100Mbit or greater commit, this port is free. Otherwise, we will charge $100/month for each Gigabit uplink. If you are interested in this option, please email our support team at support@simpli.biz.
  • Reminder of disconnect for non-payment policy. Our policy has always stated that accounts 10 days or more past due are subject to disconnection. We are now strictly enforcing this. Accounts that are disconnected are subject to a $150 reconnect fee…no exceptions! Accounts that are disconnected will be reconnected during normal business hours (10AM-7PM PST, Monday-Friday) only.
  • Reminder of cancellation policy. Our terms of service state that you must give 30 days’ notice of cancellation. This is another older policy that is now being strictly enforced. If you wish to cancel service, you must give us 30 days’ written notice. Your account is not considered cancelled until you have notified us in writing by emailing support@simpli.biz and we have replied confirming your cancellation notice. If you stop using your server(s) and neglect to notify us that you wish to cancel, you are still responsible for ALL charges, including reconnect fees.
  • Clarification of our uptime guarantee. Our Terms of Service still had several terms from when we were providing shared hosting. Since we no longer provide shared hosting, we have clarified our uptime guarantee. You will receive 10% of your monthly fee back for every hour our network is down. Total downtime of less than 1 hour in 1 month will not be credited, and scheduled maintenance windows announced on this blog are not subject to our uptime guarantee. We have been very reasonable about this in the past and will continue to be as reasonable as possible about it.

The above changes are detailed on the following pages on our website:

  • Power pricing; 80% rule; $150/hour service charge: Colocation page
  • Reconnect fees; cancellation policy; uptime guarantee: Terms of Service
  • Additional IP address pricing: FAQ

These changes will enable us to continue to provide you with the excellent service you have come to expect from our staff. If you have any questions about these changes, please email support@simpli.biz. We look forward to serving you well into the future!

Reminder: Daylight Saving Time changes

March 11, 2007

Hi all,

Daylight Saving Time starts on a new date this year, and accordingly you must update your servers. If you are running CentOS or Red Hat Enterprise Linux and have run “up2date -u”, or Windows 2003 and have run Windows Update recently, you are covered. If you have not updated your server recently, we urge you to do so so your time updates properly.

Here are the instructions for upgrading Red Hat Enterprise, which apply equally to CentOS 3, CentOS 4, and White Box Enterprise Linux 3.

Managed customers, we will be contacting you directly to ensure that your systems are updated.

Thank you,
-Erica

Announcement: Adding Global Crossing tomorrow night

March 10, 2007

Hi all!

We are upgrading our core network and adding Global Crossing as a provider. In order to do this, we need to quickly change over a cable and make a few changes on our routers. While we hope and plan to accomplish this with no downtime, we are scheduling a maintenance window at 11:59PM Sunday night, 3/11/2007 for 20 minutes. While this maintenance window is happening, you may see a brief outage or packet loss. Only SOME customers are affected… please note below whether you will be affected:

If your IPs begin with 208.185 or 69.90, you will NOT be affected and should not experience any downtime.
If your IPs begin with 208.69, you MAY be affected and may experience a short amount of downtime and/or some packet loss.
If your IPs begin with 64.34, you WILL be affected and may experience a short amount of downtime and/or some packet loss.

Again, the maintenance window is for 11:59PM Sunday, March 11, 2007 (in approximately 24 hours) and will last approximately 20 minutes in total. This is a significant upgrade to our new network and must happen in order for you to experience the highest-quality bandwidth here at Simpli. We thank you in advance for your patience and understanding, and are planning the switch so that there will be as little downtime as possible.

Thank you,
-Erica

IMPORTANT: Brief switch downtime starting Monday night

February 9, 2007

Hi all,

I’m pleased to announce that we’re finally ready to start rolling customers over to our new IP addresses. The next step we need to take in this migration is to upgrade all of our switches to the latest Cisco IOS software and make some configuration changes on each switch. This update will cause a brief downtime on every switch connected to our network (a few seconds at most.) This downtime will very likely not be noticeable. These migrations will start Monday night and you will be emailed directly as to the exact date and time of the migration of the switch(es) you are attached to.

Also, due to the configuration changes we are making to our switches, you will receive new bandwidth graph links.

Once we complete the switch upgrades, we will begin migrating customers. You will be notified then of your new IP addresses and the timeframe you’ll have to migrate your servers over. We plan to give you 2-4 weeks to migrate IP addresses.

Our new IP addresses will be of the form 208.69.x.x. If you’re one of the lucky few customers who is already on 208.69.x.x, you don’t need to move!

If you have an IP address in 208.185.x.x, you will be migrated first. IPs in 69.90.x.x will be migrated in 60-90 days. Finally, if you have IPs on 64.34.x.x or 66.231.x.x, you will be migrated before the end of 2007.

You will receive an email once we’re ready to migrate you — please don’t ask us when you will be migrated, as we’ll make sure you’re aware of it when the time comes!