AboveNet outage and resolution

Hi all,

AboveNet (208.185 IP addresses) crashed earlier today for approximately 40 minutes. All Peer1 IP addresses (69.90) and Simpli IP addresses (208.69) remained online.

The official cause was on AboveNet’s end — a loose fiber cable on their switch port.

We are migrating approximately 8 customers per night to our new network, which will not fail if a single upstream provider goes down. We have been pulling long hours at the office to try to get all customers pulled over to our new network. The customers remaining on AboveNet will be migrated in the May-early June timeframe. I assure you that we are working as fast as we can to migrate everyone, while ensuring that all customers who are being migrated are migrated successfully with as little downtime as possible.

I do apologize for the inconvenience. I can see the light at the end of the tunnel, however, when all customers are migrated properly to our new network and we no longer have problems like this stemming from upstream provider outages. This isn’t very far away — I expect to have all customers migrated by July 1 at the latest.

Thank you,

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