IMPORTANT: Terms of Service updates

Hi all,

We have made several important changes to our pricing and terms of service. We will detail these changes below and also point out where you can find each change on our website. Since our power, space, and staffing costs have risen so dramatically and are set to rise even more, we must make these changes in order to remain profitable. There will be no exceptions to any of these new terms.

  • Additional power pricing. For colocation customers, our new rule is that your servers must take less than 1 Amp of power on boot per 1U of space. Unfortunately, we were losing a lot of money on colocation customers who colocated servers that chewed up several Amps of power but only took 1U of colocation space. If your servers (combined) use more than 1 Amp per 1U of space, we will charge you an additional $30/month per Amp or $400/month per additional 20 Amp circuit. We have a power measuring tool in the datacenter and can measure your servers’ power when you install them.
  • Contracted power pricing and usage. For colocation customers whose contract states “1/2 of a 20 Amp circuit” or similar language, please keep in mind that national electrical code states that you may only use 80% of a given circuit. 1/2 of a 20 Amp circuit, then, means you can use 8 Amps of power. A full 20 Amp circuit means you can use 16 Amps of power. If you use more, you will be charged $30/Amp/month or $400/month for an additional 20 Amp power circuit. This is strictly enforced by Market Post Tower and, thus, by us.
  • New hourly rate for services. As we continue to hire higher-quality employees, we find that we must raise our rates for on-site datacenter work for colocation customers in order to continue paying salaries for the high cost of living here in San Jose. Our new rate for datacenter work is $150/hour, 1 hour minimum. We must have approval from you before we begin work, even if it is an emergency, to avoid confusion regarding billing. If you need emergency hands-on service, expect a phone call or reply to your support ticket asking for approval, and be ready to approve the charges before we begin work.
  • New fees for additional IP addresses. Now that we have our own set of IP addresses from ARIN, and must pay significant fees in order to maintain that IP address allocation, we will begin charging monthly for IP addresses. As always, 3 IPs come free — colocation customers receive 3 IPs per colocation package, and dedicated server customers receive 3 IPs per dedicated server. The next step up is a private VLAN with 8 total IPs, of which 3 are usable (mostly advantageous for those of you who would prefer a private VLAN.) Monthly fees for private VLANs start at $8. A complete rundown of new fees for IP addresses can be found in our Colocation FAQ (although this change applies equally to dedicated server customers.) This charge will begin when you are moved to our new 208.69.x.x IP space and will apply equally to all customers.
  • New option for Gigabit uplink. We are now officially offering a Gigabit uplink option. This will allow you to burst from your server or switch to 1000Mbit to the Internet. If you have a 100Mbit or greater commit, this port is free. Otherwise, we will charge $100/month for each Gigabit uplink. If you are interested in this option, please email our support team at support@simpli.biz.
  • Reminder of disconnect for non-payment policy. Our policy has always stated that accounts 10 days or more past due are subject to disconnection. We are now strictly enforcing this. Accounts that are disconnected are subject to a $150 reconnect fee…no exceptions! Accounts that are disconnected will be reconnected during normal business hours (10AM-7PM PST, Monday-Friday) only.
  • Reminder of cancellation policy. Our terms of service state that you must give 30 days’ notice of cancellation. This is another older policy that is now being strictly enforced. If you wish to cancel service, you must give us 30 days’ written notice. Your account is not considered cancelled until you have notified us in writing by emailing support@simpli.biz and we have replied confirming your cancellation notice. If you stop using your server(s) and neglect to notify us that you wish to cancel, you are still responsible for ALL charges, including reconnect fees.
  • Clarification of our uptime guarantee. Our Terms of Service still had several terms from when we were providing shared hosting. Since we no longer provide shared hosting, we have clarified our uptime guarantee. You will receive 10% of your monthly fee back for every hour our network is down. Total downtime of less than 1 hour in 1 month will not be credited, and scheduled maintenance windows announced on this blog are not subject to our uptime guarantee. We have been very reasonable about this in the past and will continue to be as reasonable as possible about it.

The above changes are detailed on the following pages on our website:

  • Power pricing; 80% rule; $150/hour service charge: Colocation page
  • Reconnect fees; cancellation policy; uptime guarantee: Terms of Service
  • Additional IP address pricing: FAQ

These changes will enable us to continue to provide you with the excellent service you have come to expect from our staff. If you have any questions about these changes, please email support@simpli.biz. We look forward to serving you well into the future!

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